Terms & Conditions

1. Agreement

By accessing https://www.profixer.in, our mobile applications, or booking a service through ProFixer, you agree to these Terms & Conditions ("Terms"), our Privacy Policy, and any service-specific policies referenced at checkout. If you do not agree, please do not use the platform.

ProFixer Home Services ("ProFixer", "we", "us") operates a marketplace that connects customers with independent service professionals ("Professionals"). ProFixer is not the direct provider of labour or materials unless explicitly stated on an invoice.

2. Eligibility

You must be at least 18 years old and capable of entering a binding contract under Indian law. You represent that booking information — address, contact details, and payment authorization — is accurate.

3. Bookings & service delivery

• A booking request is confirmed when shown as confirmed in the app or via official communication.
• Arrival times are estimates; traffic, weather, prior jobs, or society access delays may apply.
• Scope of work is defined by the quote you approve. Additional work requires a revised quote and your consent.
• You must provide safe access to the premises and disclose known hazards (live wires, gas leaks, structural risks).
• Professionals may refuse unsafe, illegal, or out-of-scope work.

4. Pricing & payments

• Displayed prices may include visiting charges, labour, parts (if selected), platform fees, and applicable GST as shown at checkout.
• Parts and consumables are charged separately when not included in a package.
• Payments are processed through authorized payment partners. ProFixer does not store full card details.
• Invoices and receipts are available digitally in your account or via email.

5. Cancellations & refunds

Cancellation windows, visiting-charge treatment, and refund timelines are set out in our Cancellation & Refund Policy, incorporated by reference into these Terms.

6. Warranties

Eligible services may include a limited workmanship warranty as stated on the job summary or invoice. Warranties cover the specific repair performed, not unrelated faults or misuse. Warranty claims must be raised within the stated period through official support channels with the original job reference.

7. User conduct

You agree not to harass Professionals, request off-platform payments to evade fees, submit false bookings, or misuse promotions. We may suspend accounts for abuse, fraud, or repeated no-shows.

8. Limitation of liability

To the maximum extent permitted by law, ProFixer's liability for any claim arising from platform use is limited to the amount paid for the specific booking giving rise to the claim, or ₹5,000, whichever is lower, except where liability cannot be excluded under the Consumer Protection Act, 2019 or other applicable law.

ProFixer is not liable for indirect, incidental, or consequential damages, or for delays caused by force majeure events.

9. Dispute resolution

We encourage you to contact support first at grievance@profixer.in. Unresolved disputes may be referred to arbitration in Mumbai, Maharashtra, under the Arbitration and Conciliation Act, 1996, or pursued in courts of competent jurisdiction in Maharashtra, as applicable.

10. Changes

We may update these Terms periodically. Material changes will be posted on this page with an updated date. Continued use after changes constitutes acceptance.

11. Contact

ProFixer Home Services
Email: support@profixer.in
Phone: +91-99200-25516