Cancellation & Refund Policy

Overview

We understand plans change. This policy explains cancellation, rescheduling, and refunds for bookings made on ProFixer. Specific promotions or membership benefits may offer extended windows — those terms prevail where stated at checkout.

1. Free cancellation window

You may cancel or reschedule free of charge up to 2 hours before the scheduled arrival window, unless a shorter window is shown for express or same-day slots.

2. Late cancellation

Cancellations within 2 hours of the scheduled window, or after a professional has been dispatched, may result in a late-cancellation fee up to the visiting / diagnosis charge for that service category. This compensates the professional for travel and lost slot time.

3. Professional no-show or late arrival

If a assigned professional does not arrive within the communicated window and you did not cancel, contact support immediately. We will attempt reassignment or offer a full refund of prepaid amounts, including visiting charges where applicable.

4. Customer no-show

If the professional arrives but cannot access the premises, reach you by phone, or find the address after reasonable attempts, the booking may be marked as a customer no-show. Visiting charges and dispatch fees are non-refundable in such cases.

5. Quote not accepted

If you decline the on-site quote after inspection, the visiting / diagnosis charge remains payable as disclosed at booking. No repair labour is charged unless you approve the quote.

6. Refund method & timeline

• Approved refunds are credited to the original payment method or ProFixer wallet, as applicable.
• UPI and wallet refunds typically reflect within 3–5 business days; card refunds may take 5–10 business days depending on your bank.
• Partial refunds may apply when work was partially completed or parts were consumed with your approval.

7. Service quality disputes

If you believe work was incomplete or defective, raise a ticket within 48 hours of job completion with photos and the job ID. We may arrange a re-visit, partial refund, or warranty claim per our Terms and job warranty terms.

8. Membership & package bookings

Multi-visit packages and ProFixer membership plans follow the cancellation rules shown at purchase. Unused visits may be refundable on a pro-rata basis only where explicitly stated.

9. How to cancel

Cancel or reschedule from My Bookings in the app or website, or call +91-99200-25516. Cancellations are effective when confirmed in the app or by support reference number.