Safety & Trust

Your safety is non-negotiable

Inviting someone into your home requires trust. ProFixer combines technology, verification, and human review to reduce risk — while encouraging customers and professionals to follow common-sense safety practices.

Professional verification

• Identity verification — government ID and live photo match
• Address & skill validation — trade experience, certifications where applicable
• Reference & rating history — ongoing performance monitoring on the platform
• Re-verification — periodic document refresh and quality audits

Verification reduces risk but does not guarantee outcomes. Please report concerns immediately.

Before & during the visit

• Professionals should arrive in identifiable attire or carry platform ID where issued
• Share society gate passes and emergency contacts with your family if needed
• Keep valuables secured; you may supervise work in private areas
• Do not permit work on live electrical panels or gas lines without proper isolation
• Use in-app chat or masked calling rather than sharing personal alternate numbers when possible

Secure payments

Pay through ProFixer to receive digital receipts, refund protection, and dispute support. Avoid cash or direct UPI to individuals unless explicitly supported and receipted through the platform — off-platform payments limit our ability to help if something goes wrong.

Report a concern

Contact support immediately at +91-99200-25516 or grievance@profixer.in. For emergencies involving personal safety, contact local authorities (100 / 112) first.