grievance redressal

Grievance Redressal

How to raise a formal complaint with ProFixer and expected resolution timelines.

Last updated: 2026-06-01  |  Applies to: customers who book home services using ProFixer (https://www.profixer.in).

Our commitment

ProFixer aims to acknowledge and resolve customer grievances fairly and promptly, in line with the Consumer Protection Act, 2019 and applicable IT rules.

Step 1 — Support ticket

Raise an issue from My Bookings or email support@profixer.in with your booking ID, date of service, and a clear description with photos if relevant. Initial response within 48 hours.

Step 2 — Grievance officer

If unresolved after 7 business days, escalate to our Grievance Officer:

  • Email: grievance@profixer.in
  • Subject line: Grievance — [Booking ID]
  • Expected resolution: within 30 days of receipt, extendable with written notice if complex investigation is required

Step 3 — External forums

You may approach the relevant Consumer Disputes Redressal Commission or other statutory authority if you remain dissatisfied, without prejudice to our internal process.

Exclusions

This mechanism covers platform and booking-related grievances. Disputes solely about independent professional conduct may require cooperation with our investigation and, where appropriate, law-enforcement channels.